Refund and Returns Policy

Definitions

For the purposes of this Return & Refund Policy:

● Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to APEX PEDAL SDN BHD, located at 133, Lorong 1/SS1, Bandar Tasek Mutiara, 14120 Simpang Ampat, Pulau Pinang.

● Goods refer to the bicycles, bicycle accessories, and related products offered for sale by the Company.

● Orders mean a request by You to purchase Goods from the Company.

● Service refers to the Company’s website and related services.

● You mean the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Return & Refund Policy

Thank you for shopping with APEX PEDAL SDN BHD. We are committed to providing quality bicycles and bicycle accessories while ensuring customer satisfaction. If You are not completely satisfied with Your purchase, We are here to help.

Please read this Return & Refund Policy carefully before making a purchase.

Cancellation Policy

Customers may request to cancel an Order within 12 hours of placing the Order.

To request a cancellation, You must contact the Company as soon as possible with Your Order details. Cancellation requests submitted after the 12-hour period may not be accepted if Order processing has already commenced.

If a cancellation request is successfully approved within the permitted timeframe, any eligible payment received will be refunded through the original payment method used during the purchase.

The Company reserves the right to verify Order details before processing any cancellation request.

Return Policy

Customers may request a return within 30 days from the date of receiving the Goods.

To be eligible for a return, the Goods should:

  • Be returned within the 30-day return period.
  • Be in reasonably good condition.
  • Include any accessories, manuals, or items originally supplied with the product where applicable.
  • Be accompanied by proof of purchase or Order confirmation.

The Company reserves the right to inspect returned Goods before approving any return request.

Returns submitted after the 30-day period may not qualify for acceptance.

Refund Policy

Once returned Goods are received and reviewed, the Company will assess the return request and determine eligibility for a refund.

If approved, refunds may be issued through the original payment method whenever reasonably possible.

Refund processing times may vary depending on payment providers, banking institutions, and other factors beyond the Company’s control.

The Company will make reasonable efforts to process approved refunds promptly.

Inspection of Goods

Customers are encouraged to inspect all Goods upon delivery.

If You believe an item received does not match the Order placed or if there are concerns regarding the delivered Goods, please contact the Company promptly so that We may review the matter and provide appropriate assistance.

Providing clear information and supporting documentation may help facilitate the review process.

Return Request Process

To initiate a return request, please contact the Company with the following information:

  • Full Name
  • Order Number
  • Contact Information
  • Description of the return request
  • Supporting photographs or information where applicable

Upon receiving the request, the Company will review the details and provide further instructions if the return is approved for processing.

Refund Review Process

Each refund request is reviewed individually to ensure fairness and compliance with this Policy.

Approval of a refund request may depend on factors including:

  • Verification of the Order.
  • Confirmation that the return request falls within the applicable return period.
  • Assessment of the returned Goods.
  • Compliance with the requirements outlined in this Policy.

The Company’s decision regarding refund eligibility shall be made in good faith based on the information available during the review process.

Exchange Requests

Where appropriate and subject to availability, the Company may consider requests for exchanges instead of refunds.

Exchange requests will be evaluated on a case-by-case basis and may depend on product availability at the time of review.

The Company reserves the right to determine whether an exchange or refund is the most suitable resolution.

Limitation of Liability

The Company’s liability relating to any returned Goods or approved refunds shall be limited to the purchase price paid for the affected Goods.

To the fullest extent permitted by applicable law, the Company shall not be liable for indirect, incidental, consequential, or special damages arising from the use of Goods purchased through the Service.

Changes to This Policy

The Company reserves the right to modify, update, or amend this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on the Service. Customers are encouraged to review this Policy periodically to stay informed of any updates.

Contact Us

If You have any questions regarding this Return & Refund Policy, please contact:

APEX PEDAL SDN BHD
Email: apex_pedal@outlook.com

Address:
133, Lorong 1/SS1,
Bandar Tasek Mutiara,
14120 Simpang Ampat,
Pulau Pinang, Malaysia

We will make reasonable efforts to respond to Your inquiries as promptly as possible.