Shipping Policy
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to APEX PEDAL SDN BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to APEX PEDAL SDN BHD, accessible from apex-pedal.com.
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
Thank you for shopping with APEX PEDAL SDN BHD. This Shipping Policy outlines the terms and conditions relating to the shipment and delivery of bicycles, bicycle accessories, and related products purchased through our Service.
By placing an Order with us, You agree to the terms contained within this Shipping Policy.
Shipping Coverage
APEX PEDAL SDN BHD currently provides shipping services within Malaysia only.
We are committed to serving customers throughout Malaysia and strive to ensure that Orders are delivered in a timely and efficient manner.
At this time, we do not offer shipping services outside Malaysia.
International Shipping
International shipping is not available.
Orders can only be delivered to valid addresses located within Malaysia.
Any Order requesting delivery outside Malaysia may be declined, cancelled, or refunded at the Company’s discretion.
Customers are responsible for ensuring that the shipping address provided during checkout is located within Malaysia.
Shipping Fees
APEX PEDAL SDN BHD is pleased to offer free shipping on all Orders delivered within Malaysia.
There are no standard shipping charges applied to Orders placed through our Service.
From time to time, the Company may revise shipping arrangements, and any changes will be communicated through the Service where applicable.
Order Processing
Once an Order has been successfully placed and payment has been confirmed, the Order will enter our processing queue.
During the processing stage, the Company may:
- Verify Order information.
- Confirm payment details.
- Prepare Goods for shipment.
- Conduct inventory checks.
- Arrange courier collection and delivery scheduling.
Processing times may vary depending on product availability, Order volume, public holidays, and operational requirements.
The Company reserves the right to contact customers should additional information be required to complete an Order.
Delivery Timeframe
Orders are generally delivered within 7 business days from the date of successful Order confirmation and payment verification.
While we strive to meet the stated delivery timeframe, actual delivery times may vary due to circumstances beyond our reasonable control.
Factors that may affect delivery times include:
- Courier service availability.
- Weather conditions.
- Public holidays.
- Peak shopping periods.
- Remote delivery locations.
- Unexpected operational disruptions.
The Company will make reasonable efforts to ensure that Goods are delivered as promptly as possible.
No Overnight Delivery
Overnight delivery services are not available.
APEX PEDAL SDN BHD does not currently provide same-day, next-day, express overnight, or guaranteed expedited shipping services.
All Orders are processed and shipped according to our standard delivery schedule.
Customers are encouraged to place Orders in advance if Goods are required for a specific date or event.
Delivery Procedures
Deliveries will be made to the shipping address provided by the customer during checkout.
Customers are responsible for ensuring that:
- Shipping information is accurate and complete.
- Contact details are up to date.
- Someone is available to receive the shipment where necessary.
The Company shall not be responsible for delays resulting from incomplete or incorrect shipping information supplied by the customer.
Order Tracking
Where tracking information is made available by the selected courier service, customers may receive shipment updates after dispatch.
Tracking availability may vary depending on courier services and delivery locations.
The Company will make reasonable efforts to assist customers with shipment inquiries whenever possible.
Delivery Delays
Although we strive to deliver all Orders within the expected timeframe, delays may occasionally occur.
Delivery delays may result from:
- Severe weather conditions.
- Transportation disruptions.
- Public holidays.
- High shipping volumes.
- Courier operational issues.
- Events beyond the Company’s reasonable control.
In such circumstances, customers are encouraged to allow additional time for delivery.
The Company appreciates customers’ patience and understanding when unexpected delays occur.
Undeliverable Orders
If a delivery cannot be completed due to incorrect shipping information, inability to contact the recipient, or other delivery-related issues, the Company may attempt to coordinate a suitable resolution.
Customers may be contacted using the information provided during checkout to facilitate successful delivery.
Damaged or Incorrect Deliveries
Customers are encouraged to inspect delivered Goods as soon as reasonably possible after receipt.
If a customer believes that an incorrect item has been received or that there is an issue with the delivered Goods, they should contact the Company promptly with relevant details and supporting information.
The Company will review such matters and provide appropriate assistance where necessary.
Risk of Loss
Risk associated with the Goods may transfer to the customer upon successful delivery to the designated shipping address.
Customers are encouraged to ensure that delivery information is accurate and that arrangements are made to receive shipments appropriately.
Changes to This Shipping Polic
The Company reserves the right to modify, amend, or update this Shipping Policy at any time without prior notice.
Any changes shall become effective immediately upon publication on the Service.
Customers are encouraged to review this Shipping Policy periodically to remain informed of any updates.
Contact Us
If You have any questions regarding this Shipping Policy, please contact:
APEX PEDAL SDN BHD
Website: https://apex-pedal.com
The Company will make reasonable efforts to respond to inquiries in a timely manner and assist customers with shipping-related questions.